Frequently Asked Questions

How long will it take for my order to arrive?

Standard Delivery takes 5 to 8 working days. Express Delivery takes 3 to 5 working days. International orders usually arrive within 5 to 12 working days.

Do you offer free shipping?

Yes — we offer free Standard Delivery in the UK for all orders.

Can I return an item?

Yes. We accept returns within 14 days of delivery on eligible items, in their original condition. Please note that earrings cannot be returned for hygiene reasons.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and other major payment methods via our secure Stripe checkout.

How can I track my order?

Once your order has been dispatched, you will receive an email with your tracking number and a link to monitor the delivery.

How do I contact customer support?

You can reach us directly at supportvenoraeva@gmail.com or through the live chat icon on our website.